Stakeholders Engagement & Relationship Management
The essence of principled relationship skills, management skills, and stakeholder competencies.
Virtual CPD Course | 20 – 21 June 2024


Legible for: 2 CPD Points – SAAMA/ECSA | 10 CPD Hours – SACPCMPÂ

Who is this course for?
 This course is for delegates in the built environment who need to increase their relationship management capabilities with all stakeholders.
Brief Overview:
This Training explores the essence of principled relationship skills, management skills, and competencies for stakeholders.
This Course is Now Available in 2 Options
Live Session - Zoom Meetings
Duration: 2-Day (Virtual CPD Course)
Price: R5999 Per Delegate
This Course Includes:
- Course Manual
- CPD Certificate
Tailor Made In-House
Who Should Attend?
- Construction & Project Managers
- Engineers
- Construction Health Safety Manager
- Health and Safety officers
- Health & Safety Representatives
- Construction Health and Safety Agent
- Risk Management Specialists
- Risk Assessors
- Construction Industry Professionals
- Candidates -in-training
- Quality Managers
Learning objectives:
Day One
- Â Introduction
- The origin of stakeholder relationship management
- Stakeholder relationship management theories and their practical relevance in organizations
- Stakeholder relationship management versus public relations
- Defining communication
- Is it possible not to communicate?
- How do we communicate?
- How do we understand communication?
- When is communication successful?
- Who is responsible for the success of communication?
- Â Defining stakeholders
- Â A practical model for the Designing and Implementing of a stakeholder relationship management strategy
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Day Two
- Â Understanding and workshopping the model
- Stakeholder mapping
- Situation analysis (SWOT)
- What are the situation/ issues currently in the organization?
- How do the stakeholders feel about it?
- How does the organization feel about it
- What is the difference (the strategic gap)?
- Â Stakeholder analysis
- How much power do they have?
- What is their interest in the organisation and the identified issues?
- Stakeholder relationship-building approaches
- How does one cope with these stakeholders?
- Stakeholder communication approaches
- How should one communicate with these stakeholders?
- Designing the activities and the plan in support of the stakeholder management strategy
- Now that one knows all the above, what must one do?
- Implementing the plan
  – Time frames
  – Responsible parties
  – Budgets
  – Approval processes - Conclusion
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Accreditation Details
This course is accredited by the South African Council for the Project and Construction Management Professional (SACPCMP) with 10 CPD Hours, and by the Engineering Council of South Africa (ECSA) with 2 CPD Points.
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