Stakeholders Engagement & Relationship Management

Who Should Attend?

• Construction & Project Managers
• Engineers
• Construction Health Safety Manager
• Health and Safety officers
• Health & Safety Representatives
• Construction Health and Safety Agent
• Risk Management Specialists
• Risk Assessors
• Construction Industry Professionals
• Candidates -in-training
• Quality Managers

Learning objectives:

Day One

•  Introduction
• The origin of stakeholder relationship management
• Stakeholder relationship management theories and their practical relevance in organizations
• Stakeholder relationship management versus public relations
• Defining communication
• Is it possible not to communicate?
• How do we communicate?
• How do we understand communication?
• When is communication successful?
• Who is responsible for the success of communication?
•  Defining stakeholders
•  A practical model for the Designing and Implementing of a stakeholder relationship management strategy

Day Two

•  Understanding and workshopping the model
• Stakeholder mapping
• Situation analysis (SWOT)
• What are the situation/ issues currently in the organization?
• How do the stakeholders feel about it?
• How does the organization feel about it
• What is the difference (the strategic gap)?
•  Stakeholder analysis
• How much power do they have?
• What is their interest in the organisation and the identified issues?
• Stakeholder relationship-building approaches
• How does one cope with these stakeholders?
• Stakeholder communication approaches
• How should one communicate with these stakeholders?
• Designing the activities and the plan in support of the stakeholder management strategy
• Now that one knows all the above, what must one do?
• Implementing the plan
      – Time frames
      – Responsible parties
      – Budgets
      – Approval processes
• Conclusion

Accreditation Details

This course is accredited by the South African Council for the Project and Construction Management Professional (SACPCMP) with 10 CPD Hours, and by the Engineering Council of South Africa (ECSA) with 2 CPD Points.